what are they politely saying is that NO, you will never get a ride from AZ , no ticket (id or whatever ) no ride.
It's not like in spain where if you hold a airline identification card you are board with no problem.
i'm very sorry but in Italy none is doing that because the management(s) will fire you if you make a favor to a pilot/cabincrew.
i personally did it in catania for an AZ crewmember that was late for showup in fco and risk to be fired for that , and didn't care for all , but i wont suggest anybody to do so!
sorry buddy
lo siento mucho