For Serco to appoint such an under qualified person to conduct such an audit is indicative of lip service being paid to quality.
Quite! Lip service is what this place is all about. I am wondering whatever happened to previous audit done months ago?
Any and all audits here, and company surveys for that matter, seem to never have a 'reveal' feature. We are just left wondering.
Wish I was there for the company bigwigs' visit this week (well, not really) but with travel status presently uncertain, am glad I am on this end of the world.
ME