The management seems to feel that they do not need to respond to the employees. Either administrative, or just general concerns. Their attitude is, "Hey, if you don't like it, just leave" This place could be very decent, but I have no hopes with the present management in place. Serco should clean house, morale would improve overnight.
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There was an internal audit done six weeks ago. An admin notice was published stating that: “**** ********” – visa permitting – will be visiting from 27 November to 1 December. He will be undertaking an independent audit of the operation on behalf of Serco. This “audit” is advance prep for an ICAO audit that will occur "sometime" in the future.
“**** ********” is the recently departed UAE GCAA ex advisor to the DANS, the ‘notso’ Great Dane, who prior to that role held the actual position of DANS.
This appointment as an auditor, it has to be said, is very strange for the following reasons.
He has no qualifications whatsoever concerning audits. Not even that of an ISO certified internal auditor.
Whilst holding the GCAA DANS position every time Serco did their annual audit he threw it directly into the bin saying “It is worthless”.
For Serco to appoint such an under qualified person to conduct such an audit is indicative of lip service being paid to quality.
To infinity and beyond and, hopefully, back in time for tea.
