I have been trying to get this info out of SERCO. It's like pulling teeth. In 2 sentences you answered what they could not, in 3 emails.
and this is probably the most frustrating thing out here. Simple things, easily taken care of, just aren't.
The management seems to feel that they do not need to respond to the employees. Either administrative, or just general concerns. Their attitude is, "Hey, if you don't like it, just leave"
this place could be very decent, but I have no hopes with the present management in place. Serco should clean house, morale would improve overnight.
ME