Figures just in
:
So far this year the E-Helpdesk has handled 144,000 queries
Average response time for all of those queries is 160 seconds (from sending request to receiving response).
The peak number of E-Helpdesk queries in one day was 1378 (4th September)
I would like to thank the mods for their support. With the help of Pprune the E-Helpdesk can now be considered as an operational success. We have received lots of positive feedback from the airlines and I would like to thank them for their support
Further enhancements are planned to be ready for next summer when we will improve response times and increase our ability to deal with a higher number of queries.
I think we can now unsticky this thread.
Thanks,
flowman