Indeed Matt101 as with so many things in life, the problem is it's own Swiss cheese. The factors that have brought BA's reputation down are manifold and all interlink. Some factors mitigate others and then some build on the previous.
ALL human groups do this, be they commercial companies, charities or political parties. It is human nature that we are dealing with. Unfortunately, at the end of it all, BA is not what it was but then, nor is PanAm or TWA or Swiss Air or <insert carrier name here>.
Or ... American Airlines. Not gone but certainly in exactly the same problem as many others. they are fortunate to have the fabled USA bolt hole. Wait to see how many folks lose their pensions.
Last edited by PAXboy; 29th Nov 2011 at 23:35.
Reason: Added AA reference, following their announcement of Ch.11