Seats upright for landing
The consequences of an emergency happening on landing do not discriminate against whether the passenger is a frequent flyer card holder or not! If company SOPs dictate seats should be upright for landing then they should be....no exception. Where do we draw the line when crew start to make exceptions for differing classifications of pax? In my view, it was a lazy way out of avoiding confrontation where the crew were upholding a valid safety requirement.