Managers Perspective:
Oh for goodness sake, you were out smarted, stoop sooking and get over it.
While people sat here and told of how much harm they were and could continue to inflict, behind the scenes the little fella was forming his war plan.
Just face it, you loose.
MP.
Obviously you aren't even a managers fundament.
In any business dealing there are representations of good faith when purveying stuff to the General Public. If Qantas can be shown to have been taking money under false pretences, it has committed the crime of fraud.
...And no, making restitution doesn't remove the crime.
The legal dictum now to be invoked is "false in one, false in all" - if Joyce has lied, no one can ever trust anything Qantas says about anything at all - from the safety of the aircraft to the scheduled departure time.