Toilets
As a regular user of the KLM service, I know how bad that terminal is. Its now at the point where I cross my legs until I get on the aircraft and use the facilities there.....at least I know they're clean!
That said...as a business passenger....I want to spend as little time in the airport as I can and I remain happy to pay £6 to depart from a run-down shed and have a reduced commute than I would facing the traffic of the A1 and the longer queues at NCL.
Now, when I am travelling with family on holiday...that's a different story...then I want the facilities to keep the kids occupied!