Well if the crew thinks PAX leave their brains at the a/c door! WRONG!!!
The time I worked check-in for Go Fly still has me laughing.
SLF: Where is the Ryanair Desk?
What I thought: 20 meters directly behided you, you nonse!
SLF: Here is my BA frequent flyers card!
Me: You what! sorry no miles earned here!
SLF (angry): Why can't you find me in the computer?
Me: Sorry sir. Are you sure that you have no refference number?
SLF (still angry): NO! NO! NO!
SLF (wife of angry): I do have these tickets that where sent to us! Will they help?
After breif inspection by myself
Me: Sir, I am sorry to say that, one this is a Lufthansa ticket, two the flight leaves from Heathrow and three it went YESTERDAY!!!!
(under my breath) And now **** off!
SLF: What do you mean I have excess luggage?
Me: Well, when you're 40 kilos over your limit, it's called excess luggage and it cost a lot!
(see if he was polite I would nock 10Kg or more off. It had been good looking girl, "what excess Luggage")