Are they actually suffering frequent technical delays on the ATR72-500's or is it an operational issue (e.g. flight crew positioning etc.)? Had a look at their punctuality figures for Jan - Jul and they're claiming 83.9% on-time. While it's at the lower end of the ERAA stats, they're not the worst. That said, it looks like there is clear room for improvement here.
On the subject of passenger loads etc., the seem to have operated with a load factor of 58.8% across all services. That said, the traffic relative to last year for the airline is up by 31.4% to 614k passengers with ASK's increasing by 33.4%.
All numbers are from the latest issue of Regional International (ERAA magazine).