but a simple we see your point or we will mention it to management would be nice instead of s@d off that's what our system says so we are not interested.
I sympathise with your frustration but until I worked in a call centre (for a utility but the same principle applies) I did not understand the ethos of such places. I could wax lyrical about them being the modern day equivalent of 'dark satanic mills' but the agents are under strict instructions to follow the script. If you give in too often and refer callers to a higher level you will be 're-educated' or shown the door.
A call centre is not so much about helping customers but screening management from customers who want something that's not in the manual. Any resemblance to Customer Service is purely coincidental