easyflyer - Perhaps it was the way I expressed it, I didn't ask for a refund of the ticket, I asked for a refund of the £65 for the change of days as instructed by BA reservations themselves. A change I didn't want in the first place! Anyway attacked again from another angle, not really worried about the money but a simple we see your point or we will mention it to management would be nice instead of s@d off that's what our system says so we are not interested.