BA ( again) Customer services
So how do you get past BA customer services?
Went to make a booking and agreed the fee to pre book seats, in the process of booking looked at the seat map and there were no seats available to sit with the Wife ( (long haul). Rang BA res who completed the booking for me and in doing so suggested I changed to the next day as there were seats available. They would though have to charge £65 for change of day but suggested I rang CR and request a refund.
E mailed requesting refund and got a reply totally irrelevant to my request saying no way. Rang and was told they were quite within their rights as I had changed days and there was a fee for that and it was in the terms and conditions. We will pass it on to management but they are not going to change their minds.
Asked to speak to someone higher ( politely) and told it wouldn't matter who I spoke to that was it and I would get the same reply it was BA policy and that was the end of the matter.
Who do I tell the policy is wrong then I asked and politely told there was no point as they were not going to change it anyway so stop wasting my time.
OK so the amount is not great but why do BA have to be so arrogant, now I am really p*ssed and will do all I can to help them change their attitude. Suggestions where to start on the back of an envelope.....
Rant over
PS: I don't have it in for BA by the way, I just want the BA of old back please.