Time does indeed change iwrbf.
What reinforces the policy is scale - not time. What worked with 5000 signed up users becomes invaluable and essential with 375,000. The advent of google and
SEO means that an average 23% of visitors are first timers and the tiny proportion who aren't house trained becomes a very large number indeed. Our chum at the top of the thread was one of them.
You either have a site run by real, active pilots or you substitute them with minimum wage cubicle bunnies in a glass office who can send out boilerplate explanations to the annoyed.
Rob