The Instructor staff have always been committed with an excellent sense of customer care & commitment to the students, it is sad that the past “management” could never live up to the example they, the instructors, set. If the new management team want to make an unrivalled success they need to consult with their instructor team and be highly visibly with their customers being seen a the solid support behind their team. Furthermore I would suggest that the “Cabair” brand name is now too toxic, so as soon as practicable there should be a name change. A mission statement that is committed to at all levels and seen to be done, not just given lip service to, must be the key objective from the outset.
I would like to live in hope that the recent cathartic events could lead to new energy being breathed back in to the patient so it recovers more resilient and successful to become a market leader. Delivery beyond market and client expectations should be the daily goal of everyone, not just for those at the coal face. Bona fortuna