Seriously spiteful and uncalled for words, usually coming from an immature/inexperienced person.
@Pam
Do not rise to it. Usually these types have some sort of connection to your company, perhaps a disgruntled customer. Who knows? Needless to say that as 'outsiders looking in' they do not know the inside facts and to publish such poison on a public forum (let alone say the words in the first place) is careless and shameless. Their words are to be taken with a pinch of salt to say the least!
It's unfortunate when you have a spot of bad luck, you expect bad press from the sensationalist know-nothing media, but you can only hope that you don't get it from fellow industry people - my guess is this guy is not industry, I certainly hope not - this person doesn't display the composure one would expect in a pilot or hope for when flying with em'!
Best wishes
OAP