some charmless security staff, likewise I have met many charmless crews
Mate, as you choose to use
some and
many when describing the opponents, there is little doubt which side you are on. I too would use the same words, but in the opposite sense.
What the 'numpties' (love that word!) need to remember is they are merely a service provider, as are we, but too a different group of people.
However, many of them are power mad, jealous and choose to be that way as they seem to think it makes them look as important as they clearly seem to feel.