"Surely they where just doing what they are paid ( rather handsomely) to do??"
Surely this is an excellent opportunity for the profession to generate some wonderful
PR on behalf of recruiting, training, paying the good guys what they are really worth; not decrying that this was just a normal day at the office, and what all pax should expect as the norm? Indeed it should be the norm, but sadly, as the profession is on a slippery slope it soon won't be. I can imagine that this could easily have ended up a smoking hole on another day in another place. What I want to see is that this result, in any a/c, is 99% of what happens anywhere, anytime. Sadly I'll have to dream on.