Its interesting to note that in all the press and tv reports today, they talk about how the management are going to repair the business by getting back the customers.Not one report asks how the management is going to get its now totally disengaged 35000 staff back on line.
This is a service industry and lets not forget that!.We do not all work on a factory production line and therefore have to obey each command from the factory foreman.The company cannot force you to smile or go that extra mile for a customer.People will go into work,do their day and go home..Nothing more, nothing less..
I can safely say that they can shove their next Engagement Surveys up their ar*e!!..(if they have the audacity to bring another one out that is).
With staff goodwill gone,morale shattered,interest evaporated AJ and co will lead a force of zombies!..They may have won this battle, but will lose the war in the long run.
Its not only outdated Engineering practices that will bring this airline down, its outdated management style..You only have to look at the positive moves at ANZ or VA.
The only solution now is to bring onboard a CEO that knows how to extract the best from his staff and find a Chairman who has a passion for putting this company back on top, instead of spending his well paid time annilating eveyone who doesn't seem to share his views..
