Tightslot.
I am sure that what you say is true in that these sort of thing happened some while ago. The fact that Bassa still publish the sort of comms today that is the subject of this discussion, proves that they are not adhering to their commitment to become more professional in their comms. These comms are taken as encouragement by the few that still believe they are always in the right no matter what means they use even today.
If the union are not complying with their end of the agreement, where does it leave the agreement?