Originally Posted by
Mr Mac
I have found some of the ground staff at Heathrow to be very poor... Not quite what you expect in a customer facing business.
Don't get me started on the lounge dragons at Heathrow. For the most part (except for some unknown reason flights to Dulles which were invariably bad) BA's CC have been good to excellent, but the people on the ground ...
BA should be devoting their efforts to make our flying experience ever bit as good as they think it is, but which it isn't.