This incident is extremely serious.
But Qantas said its plane was "operating normally" under instructions from air traffic control.
why don't they just go ahead and apply the usual "winging pom bastard" while they are at it?
There will have been a number of breached of company regulation [safe place to work, working at height etc,etc] for this accident to happen.
If standards are slipping down route [as can be seen] then a robust safety case needs to be put forwards to the handlers/airport operating authorities.
I sincerely hope the individual makes a full recovery from his injuries.
This sort of s**t should not be happening these days.