Originally Posted by DeepDene
For me, completely the WRONG message at a time when BA should if anything be putting on a show of humility and contrition in front of its customers. Who DO these people think they are?
Why precisely should BA be putting on a show of humility and contrition? They experienced a strike by militant cabin crew and still managed to fly the majority of their flights. They got the vast majority of their passengers to where they needed to go for the short periods of strike disruption. They, and they alone, forced the UK government to reopen UK airspace after the farcical shutdown for non-existent volcanic ash. They were not responsible for BAAs farcical response to snow. They are not responsible for APD. They are not responsible for delays due to the UK governments lack of an aviation policy. They are not responsible for the fact that the UK regions cannot sustain a standalone point to point network and rely on hub and spoke carriers. What are BA supposed to be apologising for?