2. Find a friend of yours who works for BT. BT employees can refer cases to a special unit. Again, they assign a case handler.
Well, true to a certain extent.
Unless said friend sits on the board, progress is still going to be fairly slow.
I would say push the board level route for escalation. If you happen to own some BT shares (no matter how few), don't forget to mention that in your letter!
Don't forget to keep your letter polite, short and to the point. Making sure you include all relevant reference numbers and account numbers clearly at the top of the letter before you start ranting (ahem,sorry, writing
), because some poor soul is going to be tasked with looking up your contact log on the CRM and other internal platforms.
It should be noted though that I wouldn't encourage regular use of board escalations, it is somewhat a last resort thing !
P.S. I certainly wouldn't suggest
this letter as a letter template !