topper3 , you obviously have no idea about Indian bureaucracy / decision making / buck passing etc ? I have had the dubious pleasure of working for a decidedly 2nd rate Middle East airline for 3 years ( only 2 more days thank God ) which is virtually run by them , and the locals have adopted their methods ..........mayhem. Hence , no surprise what happened in Gatwick today .
We should ask why AI were the only divertees having grief today - were they not Cat 3 Rated , or just flying on fumes thanks to poor planning / pressure from management ?
I can picture the aggro from the pax .........almost comical to contemplate.
Really made my ( 2nd last ) day !!