Things won't change at Qantas, there is no way the airline will improve until AJ and the upper management take some kind of ownership for the so called failures of the international arm of the airline, and start investing in the (Qantas) brand again.
This recent interview just goes to show how out of touch Joyce is with his front line staff, it's a situation that could be so easily resolved. For the last 5 years Qantas has run on the good will of it's staff and he needs to realise this is fast running out. For an airline to take 3 days to recover from a weather event should have warning bells sounding in Coward St, but they are spending too much money doing up their offices to hear them.