Most of the employees in Bourke St have no front line operational experience. Including management, and therefore not much clue. It is these employees that are tasked with the drawing up and implementation of the endless "policies" we see promulgated around here.
Warren9 spot on the money! The last 5 years has seen a virtual removal/driving out/redundancy/pineappling of experienced operational people, management and some other people with a quality aviation background. The place is now run by uni grads, ex uni grads and kiddies who have had absolutely no frontline operational experience whatsoever, FACT. During the volcanic ash excitement and the Jap earthquake they went into meltdown, panicked, fell apart and proved they are incapable of making the 'big decisons' when the shisen truly hits the fan.
Generation Y runs the orange outfit and most have no life skills and would be a blubbering mess without Ffacebook, Twatter, Ipads and every other people skill/communication eroding piece of technolgy.
A truly foolish outfit managed by kindergarten babies.