You can give me that apology any time you like CL.
What this highlights is the attitude towards the paying public. Contempt.
They could have said something along the lines of; "We try to keep costs to a minimum therefore we don't carry pets..." you know... that little forgotten thing called The Truth.
But no, this outfit figures that the general public will swallow a LIE like this and save them the hassle of explaining that they probably couldn't get Qantas personnel to look after pets, lets face it with a employee to aircraft ratio better than Southwest Airlines there is no fat to spare unless big brother QF chips in for free... and hence they'd rather not carry them.
So they LIE. A simple LIE but an unqualified LIE nevertheless. It is not about no heating or anything like that...no... Joe Public simply needs to be told the BS that they fly airbus's with unpressurised holds.
It is not a grand LIE in the scheme of things really. Just a convenient LIE. Nobody really hurt.
However;
I know how I feel about people I catch out in a LIE.... I never trust them again. Businesses are the same. Someone should tell Buchanan that
The business that is Jetstar LIES when it suits them. End of story.