someone with such a limited grasp of writing feels qualified to deride the efforts of a business which is clearly winning this particular battle.
Perhaps, as I said earlier, this person is dyslexic, a condition which is often associated with high intelligence and drive, leading to success in many areas. The fact that his written English is poor does not preclude him from the right to criticise a business.
I'm not saying this is the case here, I'm just making a suggestion.