Northbeach,
Bravo ,indeed!
Piece of cake: I have yet to see a passenger make it from point A to point B because a ticket agent or a baggage handler or a mechanic carried him. Like it or not the revenue generators for any airline are sitting at the pointy end. And while they maybe "average" they are the reason the shiny tube like things get airborne, remain airborne and land, safely, thousands of times a day everyday .
I think you should retire honorably from this skirmish or----at least ---change your name to "piece of work".
