How many CX staff are left behind at HKG just because we cannot wait on standby at the gate, like we can with just about every other airline at just about any airport?
Have flown on dozens and dozens of other airlines and in every case, CX is the worst:
- Lousy pre-flight web site with invalid information of no assistance
- Absurd waste of time checking in online
- Slow, unmotivated staff at staff check in acting like they are doing you a favour by tolerating your presence (outside the absurd corded off area)
- Worthless flight status board that cannot be read from behind the corded off area anyway
- Automatic issuance of the worst seat on the plane (last row, middle seat, toilet, galley, etc.) no matter how many other seats are available
- Refusal to accept higher zone fares/opposite direction city pairs/different zones/anything that requires 5 seconds of extra typing
- Refusal to simply having blank passes that charge whatever the actual fare turns out to be
- Refusal to create obviously simple blank e-tickets for any sector anywhere anytime
- When using a very limited quota of F class tickets, must still use the F ticket even when downgraded therefore losing that benefit, then must fill in form to get the downgrade refund 2 months later (as with all downgrades)
- Obsession with ensuring nobody gets anything extra like an upgrade
- Absurd deadlines for listing and listing cancellations that cannot be adhered to by many operating crew who therefore lose their entitled priority (this does not affect ground staff/office workers like BN himself)
- Despite paying for the meals, they will disappear if you don't eat on time
- Pointlessness of the FOC benefit that does not work
I could go on, but it's aggravating me too much to think of the endless list of awful treatment.