Whilst on the subject of companies that don't understand customers ...
Australian fashion chain issues jaw-dropping response to customer complaint
It's worth reading because the last paragraph from the company, replying to the customer complaint is:
So if you would like to do us any favours, please do not waste our retail staff's time, because as you have already seen, they will not tolerate it. I am sure there are plenty of shops that appease your taste, so I respectfully ask that you side step our store during future window shopping expeditions.
Australian fashion chain issues jaw-dropping response to customer complaint - Yahoo! Lifestyle UK
You gotta love the Internet!!