BA response time to complaint?

[Planemike]

I think that sgainford had a tough break, and deserves our sympathy: I'm sure that it was maddening and that we would all be equally cross. At the same time, I would need to be certain that the problem doesn't become a case of "...everybody else's fault but mine".

sgainford can hardly be responsible for failures in the public transport taking him/her to the airport, therefore it would appear that it was a case of "...everybody else's fault but mine".

Yes, BA are within their legal rights to make the charge. Was it a wise decision given the circumstances? I would not have thought so.

Planemike