Hi,
sgainford, and welcome aboard! You will find this cabin flies in all weathers although, sometimes, the bad weather is
inside the cabin.
Your story is an excellant one given the main topic of the week, do read the whole of the BA new advert thread (with the various links in the postings) because you have just proved in one short post that 'to fly to serve' is just marketing jazz. If they had taken the action against one lone pax? Sure. If a significant group of pax fell into the same black traffic hole? THAT'S when the legacy airline has the power and clout to win serious positive reviews but EZY showed that they have it now. I have been a fan of EZY since day one and they are my first choice (pun intended!) for short haul.
Earlier in this thread, we discussed the inability of Waterside (BA's castle) to follow social media and see when something has gone wrong. They still could - on your specific problem - write to all the pax involved. "Dear pax, when you arrived late at LGW, you will understand that we had to implement our usual rules. However, we can now see that
n [they know exactly how many] people were in the same situation. Accordingly, we are refunding the surcharge and hope to see you with us again soon."
That, and the problem of the original poster (op) (astir8), would cost much less than a quarter of one second of their silly TV advert and do far more good.
