Sorry to hear of your bad day at London Zoo Nigel. Sometimes when we are having a real bad day we just cant cope. It's not good enough I know, have been there myself, we dont mess you around on purpose.
Regarding e-mail, internet sites and delays, had an interesting conversation on check in with a passenger going on to Berlin (3 hour delay due weather)
"You could have put the delay on your internet site"
"We don't do that, a delay could be for many reasons, something like ATC slot or a tech problem could come and go in minutes, then lots of people would miss the flight".
"But Ryanair do it, why cant you?"
"Yes and Ryanair just cancelled all their flights to Germany, we are still operating, all be it late"
"Oh rite ...."
Don - nice one about the SE aircraft! Tickled me pink. You would have had no problem if he was going the other way - he would have been hovering in a fixed wing aircraft.