Are you seriously surprised by the slowness of the rollout ? It's an expensive process (no, I'm not making excuses for BT, they knew this when they started the project), and it's a process which BT are undertaking on a commercial basis (supply & demand, and rolling-out all the low-hanging-fruit locations first).
Furthermore, as a residential client of BT, you should not expect magic from 21CN when it reaches you. The contention, packet shaping and rate limiting will live-on for customers who are paying peanuts. Especially if you're living in a BT dominated area above Inner/Outer Core or Metro PoP level (a.k.a. not in a large conurbation and thus in a location that the LLU guys are unlikely to hit for a while).
Why did you re-sign with BT and not look at one of the LLU providers out there who do not rely on BT more than necessary for their ADSL coverage ? And even on the BT network, why on earth did you choose BT Broadband and not a more customer focused BT-based player such as Zen or A&A ?
Apologies for the negative tone, but I think it's important to maintain realistic expectations of what you should expect from BT, particularly as a residential customer.
Last edited by mixture; 22nd September 2011 at 17:25.