Ah,but Paxboy, you forget. You and I are merely SLF who get in the way of the people in Aviation who are trying to do their jobs. Whilst some folk in Aviation notice their customers, and might even be nice to them, those that run things see the whole industry as jobs and bonus payments for themselves.
BA proved this in Asia - a fast growing market - when they started taking out the BA staff and replacing them with Q staff and contractors.