Happens only too often these days. It's the same where I work. Too many educated (I use the term advisedly) university graduates with a sack full of paper qualifications but no work experience whatsoever in the industry they're managing in. They honestly believe that simply because of their mountain of academic qualifications they know it all and never bother to consult and learn from those in the front line. It's a cancer in many industries.
Absolutely spot on Hotel Tango. Unfortunately, experience counts for little these days.