LHR will continue to make money because of where it is and that pax, either, go through it rarely or the regulars who put up with it due to location. The rest go elsewhere, but there are always new generations of pax willing to try it.
radeng
All really down to the greed of a poor management
It is just that, poor mgmt. Simple example:
Last Saturday later afternoon. The T3 car park had long queues to get in (it was that time of day) and having parked, I was reminded about the penny pinching that went on in the construction. There are only four lifts for the five storey park. I did not count the spaces on a floor but there is obviously more than 250 - so at least 1,250 spaces. The lifts are always full and people wanting departures, get in them when they are going up, so wasting more time. You all know how it works. (or doesn't work)
So I looked at the space available and each tower could easily have had three lifts each not two, by making the towers wider as the ground space is available, but why not four each side? Currently, if they lose one lift - they lose 25% of capacity. Since the mgmt know that losing one runway is 50% of capacity - and the problems that produces ... but No. Saving money at construction, on a project with a 20 year life span, is far more important. I see this constantly in many companies, not just airports.
BAA saved money and the cost of installing more lifts now would be massive. So, one can say, that they cannot even make the lifts run on time.