Go Team PPRuNe Go!
I recall reading a few months ago that KLM had started monitoring sites like Tw!tter so that they could get fast feedback. I read that, during the delays caused by the volcanoes, someone was Tweet!ng that KLM had done nothing for them and that he was thirsty, saying where he was. They found him and brought him a bottle of water. He sent an update on how good KLM were.
What makes me think that BA have not worked this one out yet?? But, as has been said many times before. Great company but past their best and coasting to a halt.
Flight crew great, cabin crew great, love flying with them. Pity about their mgt.