PPRuNe Forums - View Single Post - BA response time to complaint?
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Old 5th Sep 2011, 16:33
  #60 (permalink)  
astir 8
 
Join Date: Feb 2002
Location: Inverness-shire
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Hey guess what guys!

Gibon 2 was spot on.

a second email this afternoon from BA "I appreciate that you feel that you were denied boarding at Gibraltar but this was in fact not the case. Due to an error at Glasgow your return ticket was cancelled by mistake. This meant that your ticket was not valid for travel frm Gibraltar. I do understand your inconvenience but unfortunately this is not a situation where we would offer denied boarding compensation"............

"I hope that this will not deter you from chosing British Airways again in the future"

astir 8 is offline