astir 8
I never thought that BA would make such a blatant attempt to evade their responsibility.
It's a numbers game.
- Calculate how many pax per year are denied boarding due to failure by the company (all reasons, downsizing/mistake/etc.)
- Calculate the average full legal cost of reimbursment/compensation (they will have detailed figures for every route every day)
- Calculate how many pax accept the first or second offer and then go away. (they will know!)
- Calculate the difference.
- Programme your staff accordingly!