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Thread: BA response time to complaint?
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Old 4th September 2011 | 21:45
  #53 (permalink)  
PAXboy
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From: Hertfordshire, UK.
astir 8
I never thought that BA would make such a blatant attempt to evade their responsibility.
It's a numbers game.
  1. Calculate how many pax per year are denied boarding due to failure by the company (all reasons, downsizing/mistake/etc.)
  2. Calculate the average full legal cost of reimbursment/compensation (they will have detailed figures for every route every day)
  3. Calculate how many pax accept the first or second offer and then go away. (they will know!)
  4. Calculate the difference.
  5. Programme your staff accordingly!
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