... again the lazy horse to be taken to the water ...
Who did you talk to at Vergiate? That is not the customer support center.
According to your funny way of emphasizing your terrible Italian, I do understand you cannot speak any Italian.
The only thing that is clear is that, despite your flying skill that I'm pretty sure are a point of reference in the entire world of aviation , you are really not proficient at all as a human being.
Consider to stop offending Italians every now and then.
You are also not making any good job to the colleagues of your same country and do not be so generic if you have to blame somebody do it clearly specifying name and position otherwise do not spam the forum with your conversation with the Vergiate, Milano, Rome or wherever phone operator !