Thanks
Thanks guys for the tips.
regarding 'never assume', a pilot told me once the following: If you assume, you make an *ss out of you and me.
I found it a brilliant way to remember.
Another tip: When communicating with cabin- or ground crew in abnormal situations, use NITS or any other standardized structure. You will keep it short, simple and correct.
And let them repeat what you have said, so you get a closed loop.
N - Nature of problem
I - Intentions
T - Time
S - Specials
Any other habit or procedure you use to keep you safe?