Crab
Again I agree 100% but the people who pay (our customers or in your case the tax payers) need to be aware of the issues.
30 years ago Shell Aircraft began to employ poachers (pilots)and turned them into gamekeepers (advisors). Many are uncomfortable when they have to deal with people who can read between every line of bovine excrement and know it for what it is. Shell wised-up as did the Royal Flight when they began their business. You would never catch the sovereign and her family being delivered to a function by a Joe Line-Pilot. No. They were specially selected because the Queen deserved the best. We should not throw rocks at Shell if they want the same thing for their people. He who pays the piper gets to call the tune.
If the customer sets out the specs and audits against them then there should be no hiding place. The big problem is that (as SAS pointed out earlier) that particular group of customers have a track record of chameleon-like behaviour when they rub up against political pressures. Even these can be handled effectively and sensitively by making a contribution to the training of local staff and adding it to the cost of doing business.
G.
Last edited by Geoffersincornwall; 29th Aug 2011 at 08:43.