Originally Posted by
Ancient Observer
Most folk supervising other folk who are supposed to be delivering excellent customer service - (but with their hands tied behind their backs as the beancounters won't pay for excellence) are called supervisors.
"Accountable supervisor" would be a grand title. Beats that CSD nonsense.
I have always thought that instead of CSD Senior Cabin Captain has a nice ring to it however when I once suggested this to my flight crew colleagues they strongly and emphatically disagreed before asking me to vacate the flight deck.
