For what it's worth...
FlyBe have a blisteringly fast service standard....
Dear Sir/Madam
Thank you for your email.
We would like to assure you that your comments have been forwarded
to a member of the Customer Relations Team and you will receive a
response within 28 days.
In this case that response was a copy and paste, 'Do go away irritating
person...' mail that came from someone who clearly hadn't read the mail.
I assume hoping that the complaint will just evaporate and they won't
actually have to acknowledge an 'issue' I have....
Still, I only have to use them on the MAN-SOU route now, as their 'cheap'
option to FRA is no longer available I have to use LH, who haven't let
me down yet...[1]
Regards
DaveA
[1] Should that read: I have to use LH, who haven't let me down, yet...