I should add, that I don't believe that we would have got this far this fast with BA without the advice tendered by all of you PProoners! I strongly suspect that without the approach via the CEO that we would still be awaiting responses via the automated email system.
Thanks everyone!
I'll let you know how things go, but now that Mrs Astir is convinced that it wasn't some fault on her part, she will be looking for a tad more than expenses and an apology from BA. Time for me to sit back and watch the fun!