Well, that's good to hear, Astir 8. Hopefully she will be paid all expenses and given an apology.
I should point out, I have been cabin crew, ground staff and customer relations exec assistant. I'm not blaming the company or anyone else but I am addressing Hipennine's comment about 'p.poor attitude to customer service by big corporates, which is inculcated into their staff'. I am stressing that amid the apathy and poor performance, there ARE staff, in many departments, that DO care about customer service.
I should have been more clear, the 5000 figure was what we told in training back in 2007. I was referring to letters, not individual complaints, that need to be responded to. Some complaints will generate more than one letter. Other letters are not necessarily complaints, either, they may well be commendations or pre-travel requests.
Last edited by VS-LHRCSA; 23rd Aug 2011 at 00:35.